By Paul Summers
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June 1, 2023
My wife Jennifer and I just got back from sailing the Norwegian Alaskan cruise onboard the Encore. This is our first ever cruise. While it’s still fresh on our minds, we thought we’d inform anyone else leaving in 2023 of what we learned, our experience, and tips. We are not endorsed by NCL or their competitors. We’re just a married couple celebrating our anniversary and the honeymoon we never took because of our blended family and how important our parenting is to us. PRE-SAIL TIPS: Book your vacation and excursions as early as possible. The excursions sell out right away although some open up again because people change their mind or cancel. If there’s one you really want that is sold out, call the Norwegian telephone number and ask for options. Download the Norwegian App and get familiar with it a few days before departure. Complete all the Pre-Check checklist items. You must have your choices made 48 hours prior to the sail date. According to the website you cannot make changes while onboard. If you plan on checking bags or suitcases, be sure to print out your baggage labels. These will help the staff know what room to bring your luggage to. You will need a stapler to attached the printed paper to itself. OPTIONS/TIPS: If money is not an issue, purchase all of the expensive “best” plans. If you are frugal like us, just know there will be limitations. Every penny you attempt to save keeps you from an engaging an activity. Keep that in mind before you go. We did not purchase the fine dining plans = we were limited by having to make a reservation (which were limited) to eat at any of the ‘pay’ restaurants. We do not drink alcohol, but we thought the unlimited beverage price was unreasonably priced, so we opted to purchase soda as we went. We were told by a reliable friend that the Premium Unlimited WiFi wasn’t any better than the Standard plan, which we purchased as was suggested. The limitations versus cost effectiveness regarding online capabilities are astounding. By the third day onboard I resigned myself to looking at the vacation as a vacation as emails and streaming were too slow to enjoy, engage, or endure. At over $100.00 each, this is sad to report. Our biggest disappointment of the Norwegian ENCORE experience is based mostly on principle. I don’t want to go into too much evaluation here because the reason for writing this article is to capture the essence of the trip we just returned from while providing the average beginning traveler or middle class income traveler with reliable information. This article is for people who have booked or are booking the trip but have not left yet. Before leaving, you will be asked to watch the safety video again. This would be a great opportunity to inform you and every traveler about some of the processes. We understand the importance of safety, but there’s no time like the present when you have your customers attention. DAY ONE We arrived at our parking center in the Seattle CruisePark at the scheduled time. You will find this a little chaotic. People from each of the two or three cruise ships park here and take the shuttle over. We chose this because it has the best reviews as far as being a safe place to leave your car for the weeklong trip. Be prepared to leave your keys with the valet person who will park it for you. TIP – Take a video of your vehicle before you leave. If anything happens you will have proof that it happened after you left it at the lot. Also take a picture of your valet card (in case you lose it). They will only need the slip number upon return. When the shuttle dropped us off at Pier 66, we got our first glimpse of the magnificent magnitude of the Encore. Built in 2019, it is the newest Norwegian cruise liner. The shuttle driver gave us a card to call the lot when we return and then instructed us to bring our bags to the luggage area within eyesight of drop off. You should have a pre-arranged time through the website for this. Our pre-arranged drop off bags and board time was 1:00 p.m. You should have your home printer printed labels for each of the bags you are checking in. You will not see these bags until later in the evening. You probably will not receive all of your bags at the same time. One by one they will be left outside your room door in the hallway. When we dropped the bags off, the person instructed us to go wait in line. He said we are probably looking at a two to three hour wait, adding that we could go have lunch and come back because we probably wouldn’t be boarding until around 4:00 p.m. because of the line. This turned out to be misinformation. We were in line at 12:30 p.m. Because of what the baggage instructed us, we were concerned we would be late. The line was about five blocks long. We found a bathroom first, which is on the first floor of Pier 66 even though it doesn’t mention that anywhere. The line moved at a steady pace. Withing twenty minutes we were asked to have identification ready before we went into the warehouse/pier where the boat is docked. Next line was another waiting area. We did not have our Room Keys yet. Others did, but neither Jennifer or I recall seeing any information on getting them. The people who had their keys were in a separate line and got to board. We waited, like the majority of others, in line to get those. At the counter we were asked a series of common questions, mostly regarding Covid symptoms and exposure. Then we moved on to the next line to show our pass. Then we walked the gangway to board. ANNOUNCMENT IN OUR ROOM We used our key to enter our room. Soon afterward, an announcement came over that said it is mandatory for every passenger to meet in the pre-assigned Safety Waiting and check in or we would be considered not checked in. Right away we headed there. There the staff went over the legally required Safety instructions. This only took a minute. The crew was very helpful to move things along and guide us to our room. TIP: Know the area of the ship you are going to be staying in. You will either be in Aft (back), Bow (front), Port (left side when facing forward), or Starboard (right side when facing forward). The Haven is on the 19th deck in an area on the upper floors of the Bow. We got in our room and got settled. There was an announcement over the in-room intercom which gave us an example of the sounds of emergency and announcements. Not long afterward the ENCORE left Seattle port. We purchased the regular meal plan with the option to go to one of six restaurants however many times we wanted. We opted out of the fine dining package, nor did we make reservations to yet. More on how that turned out on DAY FIVE. TIP: We made the mistake of rushing around Seattle to get food before we arrived at the parking lot. You can get food from the buffet area (Garden Club, Deck 16) immediately upon boarding. WiFi. We cannot provide a good tip for you here. We came across THREE different instructions for connecting to, and staying connected with the Norwegian Encore Public WiFi. Each had some piece of information either missing or misrepresented. NCL needs to fix this. For our first dinner onboard we attended the Manhattan. This is the nicest of the free dining package experiences. The pork was a little dry but the shrimp fettucine were very good. The apple pie dessert was average. The staff is a little hard to communicate with. Their understanding of English seems limited. Their understanding of American dialect, cultural humor, and commoner rhetoric did not at any time, in any department, help ease any of our conversations. TIP: Your room key is the same as a credit card for not only purchases (which go to your credit card), but also as a tracker of where you dine. You must present it when you eat, when you attend entertainment with reservations, make purchases, and when you get on and off the ship. When we got back to our room, our first Freestyle Daily was hanging on the room number fixture at our door. This is the best form of communication. The FD lists all of the events going on, where they are located, and the times. It is super helpful. You will find it necessary to look through each section of it to help plan out each day’s activities. On the back are the hours of operations of all services. Not everything is open and available at all times. TIP: Go through Freestyle Daily with a pen and keep it with you. You get a new one every day. Read it thoroughly. There were a few days when I read the FD again after we wrapped up the day and found information in it we could’ve used (but it was too late). We concluded our first night watching the sunset over the Straight of Juan De Fuca from the Observation Deck listening to pianist Valentyna. You will enjoy the soft serve ice cream Sleeping on the Encore. We left our sliding glass door open a crack because it made a whistling sound when it was shut. We also shut our bathroom door because the hinge rattled when it was open. The cruise ship goes right into open ocean waters on the first night, so expect a real ocean experience. We brought Dramamine but never had to use it. The first night into second day was the only times it might possibly had been needed. The rattling and whistling are minor. The Encore is smooth and quiet and cuts through the water like a hot knife through butter. Very rarely were we taken aback by abrupt noises or rocked by bumps and ocean waves. TIP: Get familiar with the channels on the Encore cable. You will want to leave the navigation channel on most of the time you are in your room. You can look at your bill here also. DAY TWO At sea all day. We were fortunate to have a sunny day. We went to eat at the Taste restaurant. We ordered their express breakfast and were very let down. You won’t like it. It upset Jennifer’s stomach. It’s just a greasy spoon; a typical American breakfast, but it was not made well. For lunch we tried the buffet. The buffet is great because there are healthy and not-so-healthy options. We went to the Local for dinner. The food at The Local is the same basic selection you would find at a bar or pub. The food was just okay. I had the fish and chips, which tasted like something out of a microwave, Jennifer got the chicken salad sandwich, which was fine. The overall experience was set back by the server because of our communication barrier. He made it sound like he was going to get me a refill of soda for free (remember, we did not purchase the unlimited beverage plan). He did not bring it back until we were done eating dessert. This had me concerned that we were being charged for a soda I did not get to enjoy. TIP: Tipping. Each time there is a transaction (like buying drinks), you are given a receipt that you must sign. This is an opportunity to leave a tip on the receipt, or not. You can also hand the server cash. Either way, you each one of your guests are being charged $20.00 per day, per person which is being split amongst the entire staff. We opted to give our assigned housekeeper a nice tip on the first day and our service reflected her gratitude for doing so. We explored the ship. We walked the jogging path. We walked all of the outdoor decks available for walking – 7, 8, 16, and 17. We also went to look at the Laser Tag and Racetrack area. The Encore has the largest racetrack in the fleet. This uppermost area on the aft of the ship are rarely crowded. We were able to book a slot playing Laser Tag and absolutely loved it! We also played Bingo. We did not win, so we don’t have anything positive to say about it. Pricey, but fun. Walking the floors, we were highly entertained by Latin Express, a duo who was playing at the Sugarcane. TIP: Book your show reservations before the cruise. We were unable to attend any of the comedy shows because we did not book ahead of time. DAY THREE We started the day with Starbucks coffee. Being that there is only one on board for 4,000 people, we worried about lines. Not once during the entire trip have we been in line more than ten minutes. Also of mention, the staff everywhere is welcoming, no matter their position. Land Ho! Juneau, Alaska. We arrived at 2:30 p.m. Departure was 10:30 p.m., so there was plenty of time to enjoy the excursion and see Juneau. This was the easiest Disembarking. TIP: Deck 6 is where you disembark in Juneau. We found this out at 2:30 p.m. You will hear information about disembarking while in the hallways, but not in your suite/cabin/room. The in-room announcement are emergencies only. It is easiest to Deck 6 by stairs because most passengers use the elevators. If you arrive too early you will be told to disperse to other areas, as they cannot have a large crowd gather in one place. We were met by our tour guide at the parking lot. Our tour was the Mendenhall Glacier hike. Our guide, Michael is a young outdoorsy type. This excursion is outstanding. Nothing better than getting out into the nature Alaska provides. The hike is about five miles through the Alaskan wilderness with impressive views of the glacier. If you are active, this is a must do. We heard that the Helicopter to the glacier was impressive. There was a whale watching one that was cancelled. Our group was small (about 12 people), which made it great for us. Michael offered to drop us off in Juneau after the hike. We chose not to because we were ready to eat and did not want to be late for boarding. We had dinner at the Garden Café. One of the members of our tour group spoke very highly of the Beatles Tribute band. This is also highly promoted by NCL, as pictures of the band are in most of the promotional material. The Cavern is a club on Deck Eight. It is supposed to be a replica of the actual club in Liverpool England that the Beatles played for years before become the famous Fab Four we know them as. The Cavern is poorly set up for live music viewing. The Beatles tribute band must’ve been having some issues because only three members played. We had heard just prior to arrival that one of the members was sick and would not be playing. The band covered the material quite well as a three piece, but we could tell they were uncomfortable. TIP: Get to the Cavern early if you would like seat. There is an area for dancing, but the dance area was only used on a few songs. There should be more seating options. There were almost as many people standing as siting. DAY FOUR TIP: Read through the entire Freestyle Daily if you want to know all of your options. Skagway. From the landing area, all passengers MUST take a shuttle into town (less than a mile). We found out once we were in town that this is because of a recent rockslide. Skagway is only a few blocks, but packs tons of history, art, saloons, pubs, and scenery. We had about an hour and a half before our excursion, so we went shopping for local art and souvenirs. We thought ahead and packed some sandwiches we got from the buffet on the ship. This wasn’t necessary. Our excursion is called the Bike, Hike, and Float tour. Bob and Gabi and Jenna. The walk from town to the meeting plaza is maybe 200 yards. One of the excursions in plain sight is the train. We are active people, so the train wasn’t option. Besides, Jennifer is uncomfortable with sheer heights. Our tour guides were a little late arriving at the plaza. We became slightly nervous because one of the other tour hawkers (people with signs calling for you to come take their excursion) said they hadn’t even heard of Sockeye Cycle. Gabi and Jenna gathered our group and drove us about ten miles out of town to Dyea. There we rode bikes, learned about the rich history and poor miner stories. Then Bob took us on a hike up the Chilkoot Trail. Bob is 75 and healthier than most people I know. He told us he’s had over 100 people take the excursion and not be able to make the one mile hike we went on. Bob was also our rafting captain. You are in great hands with Bob. He could write a book. We enjoyed this port more than all the others. The people of Skagway are real folks. We filled our plates twice over with buffet food then retired early. DAY FIVE Glacier Bay. No one will inform you of this, but the front bow of the ship on Deck 8 gets opened up. The first glacier is Margerie Glacier. The ship stops and does a 360 degree view, so every passenger at every vantage point gets a chance to see without having to change places on the ship. We went to the top of the aft area where the race track overlook is. It is one of the few unobstructed places on the boat (other than the race track light poles). We heard the view from The Haven is unobstructed. As the boat spins around, you get an amazing sense of the vastness and beauty the makes Alaska unique. The second glacier is the John’s Hopkins Glacier and inlet. The Encore is unable to get any closer than Jaw Point because in May and June the government closes the inlet. Mama seal are known to give birth and the area is to be left undisturbed during this period. After about three hours the ship leaves Glacier Bay, passing Reid Glacier on the Starboard side. There are other cruise lines in the area. There are also small boat tours. We observed a group of about 30 people get off group canoes and kayaks and walk toward Reid glacier. The Encore also sails past the Glacier Bay Visitor Center on the way in and the way out of the bay. TIP: GO OUTSIDE! The glaciers are a once in a lifetime observance. Go outside, no matter the weather and take in the pristine solitude and freshness. For lunch we tried the restaurant called Savor. It was splendid. Savory enough to change our minds again about going to the restaurants instead of the buffet. We tried to make reservations at one of the fancy restaurants. We were unable to get a booking except for very late in the evening. At first we reserved a table at the Food Republic. We reserved a 7:30 table. About twenty minutes later we looked on the app to verify our eating time and it was changed to 8:45. Jennifer called and was told that the app is not reliable for booking. TIP: The app is not reliable for booking reservations for dinner. Dinner at the Manhattan. DAY SIX: From Glacier Bay we go through the Aleutian Islands to Ketchikan. We were most excited about this stop. However, the Encore docks at a place called Ward Cove. This is in abandoned area consisting mostly of junkyards and dumps. The passengers are all subjected to shuttle busses seven miles into Ketchikan. Some of the busses are 30 years old. This didn’t seem like a big deal until we pulled into downtown and saw two competitor ocean liner’s moored against docks downtown. The window of time to visit is too brief. Roughly three hours total if you count how long the wait is at Berth 4 (the line went around two warehouses) to board the shuttle bus, drive into town, and do the same on the way back. Ketchikan is quaint. We really wanted to go on the excursion where you get to see Totem Pole’s being made. We ended up walking through town and visited the Totem Heritage Center. You will want to go there if you’d like to know the history of Totem Pole making, what totem’s mean to natives, and how prevalent they were at one time (captured in photographs). TIP: Each time we got on and off the boat we were told not to bring water or food. Most people did. No mention was made. We packed a lot of entertainment in. We went to see the Beatles tribute band at the Cavern again. This time there was a sign on the door which read REHEARSAL IN PROGRESS. We did not find out what this meant. This time the group had a fourth member who was in a white suit. He looked and sang very much like John Lennon. His connection with the band seemed strained. We couldn’t determine whether he was an actual member of if he was trying out. Next we had reservations to see Choir of Man. TIP: See Choir of Man. To cap off the night we popped our heads into the Social Club to watch a comedian. I really wish we could’ve stayed. We love comedy, and it sucks that we didn’t get to get reservations for the comics onboard. DAY 7 Back to the ocean for most of the day. Lastly arriving in Victoria, B.C. Again, the window of time was small, a total of three and a half hours. With arrival being at 8:00 p.m., and only the most aggressive passengers actually getting off the ship at that time, there is a sense of urgency. Being such a late arrival, however, made it so dinner options were limited. It was Memorial Day Weekend Saturday night, so there was a LOT of activity. Again we chose the free path. We walked from the ship away from the pier onto Dallas Road. It is still light at that time. The Straight of San Juan De Fuca is beautiful in the end of day sun. From Beacon Hill park you could see Mount Baker and the Olympic Peninsula mountain tops. There are a lot people out and about. Be ready for there to be a lot of loud cars. Evidently that is a thing in Victoria. We walked to a park, then headed uptown on Douglas Street then decided to take Government Street because the cars were so loud. We walked past the Parliament Building and the historical Fairmont hotel to Chinatown. Part of the way is a walking mall. Most of the stores were closed. The itinerary of the ship made this stop less enjoyable than it could be. All the Chinatown restaurants were closed. This was the far end of a wonderful walking loop. We made it back to the ship a little bit early, so we put unnecessary pressure on ourselves. We got in about 17,000 steps that day. LAST DAY: The ship leaves Victoria, B.C. at a little after midnight and arrives in Seattle, Washington at about 6 a.m. This gives just about an hour to prepare to disembark. Ours was held up nearly 45 minutes. Instead of going to Deck 6 as we have all other ports, we were instructed at the last minute to go to deck 7. The process was very slow to leave, including leaving the Pier 66 area. AFTERTHOUGHTS Drink Package – We spent about $60.00 total for drinks, so we saved well over a hundred dollars by getting sodas when we needed them. With the exception of a few very loud drunk people, and an inconsiderate couple who thought it was okay to smoke cigarettes on their balcony by our room (and continued to do so after housekeeping gave them a warning), fellow passengers are positive, courteous, and helpful. Generally, everyone we spoke with agreed that NCL tends to inform you of upcoming options as they are happening. For example, as I write this I’m watching a YouTube video called “New Norwegian NCL Encore Ultimate Ship Tour 2023.” It talks about The Local Bar & Grill and how it is open to order food for 24 hours. We wish we would’ve known this while on board! Bon Voyage!